It is important that you feel comfortable with the mortuary and their staff.
The mortuary should be clear and transparent about pricing.
The role of the funeral arrangers is to help you to achieve the memorial and celebration that is right for you and your family, whatever form that may take.
It is the role of the funeral arranger to know the spiritual and cultural rituals of the decedent and to guide you through those steps should you want assistance with those steps.
The funeral arranger should be skilled at event planning. He or she should be able to assist you with planning a memorial gathering, wake, party or other event that expresses you and your family’s and friends’ feelings in a memorable way.
It is not the role of the funeral arranger to make you feel guilty or pressure you into purchases for the benefit of the funeral home and not for your benefit nor is it the role of the funeral arranger to pre-judge and omit presenting a broad range of services from which you may choose what is right for you.
Not only should facilities be clean and in good condition, the meeting rooms, chapels and grounds should feel like they support the memorial you want. Parking and access should be convenient for you and those will visit.
The funeral home can facilitate most or all of your service needs at a single convenient and peaceful location.
If important to you, you may want to inquire about whether a funeral home is locally owned and operated or whether it is owned by a large for-profit corporation. It is not easily discerned without asking funeral home staff.